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Terms of Use

Hug maintains this Site (Site), and the information and materials on the Site (Content). By accessing or browsing the Site, you agree to these terms of use.

Whilst Hug takes care to ensure the accuracy of the content, to the extent permitted by law, Hug assumes no legal liability for and does not warrant that the information contained on this Site is accurate or complete, or that these web pages will be free from errors or that its availability will be uninterrupted and Hug hereby expressly disclaims and excludes all express and implied warranties terms or conditions not stated herein, so far as such exclusion or disclaimer is permitted under the applicable law. Hug excludes all liability to any person for any loss or damage caused by any errors or omissions, whether such errors or omissions result from negligence, accident or any other cause but this disclaimer is without prejudice to any claims for fraudulent misrepresentation, personal injuries or death.

click here to read aboutThe Hug Experience – Terms and Conditions

Restrictions on use of content
The Content of this Site and all copyright and other intellectual property rights therein belong to Hug or its Content providers. You are hereby granted permission to access the Site and print a copy of the Content as a record of your visit. All other use of the Site and its Content, including modification, publication, transmission, creation of derivative works, incorporation into another Site or reproducing the Site or the Content (whether by linking, framing or any other method) is not permitted without Hug’s prior express written consent.

Submission of information
Please do not send Hug any information or material you consider to be confidential or proprietary information, such as business or product ideas concepts, know-how or techniques.

By submitting any material or information to Hug, you agree:

  1. That such material or information is not confidential or proprietary and Hug shall be free to use any such information in any manner for any purpose without charge or liability to you and you agree not to take any action against Hug in relation to the use of such material or information
  2. That you own or have unrestricted rights to the material or information submitted to Hug and you shall indemnify and render Hug harmless against any and all claims, suits proceedings, expenses, recoveries and damages including court costs and lawyers fees and expenses of any type whatsoever, brought against Hug in connection with infringement of third party rights in respect of the material or information that you submitted;
  3. To take reasonable steps to ensure that the material or information is free from any known computer viruses, or other contaminates, including but not limited to any code or instructions that may be used to modify damage disable or compromise the security of this Site, or Hug’s computer systems or networks.

Posting or transmitting to or from the Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law, is prohibited.

Message boards
Please be advised that message board content is the sole responsibility of the person supplying the content, and Hug assumes no responsibility to control such content. Except for private message boards, which are governed under a separate non-disclosure agreement, all messages posted or submitted to a message board shall be treated as non-confidential information as outlined above.

Governing laws
By using this Site, you agree that the laws of india (without reference to its conflict of laws provisions), will apply to all matters relating to your use of the Hug Site. You also agree that the courts at Hyderabad, India shall have exclusive jurisdiction over any matters relating to your use of the Hug Site and our products/services. You consent to the exclusive jurisdiction of those courts.

Trademarks and service marks
No Hug trademark or service mark may be used as a hyper-link without prior written permission. Any unauthorized use of the trademarks or service marks is prohibited. Access to this Site does not imply any grant of rights to use any Hug trademarks or registered trademarks and no licenses or right to use are granted by implication estoppel or otherwise in respect of any copyrights, patents, trademarks, services marks in relation to this Site.

Acceptance of these terms
By using this Site, you signify your assent to the Hug privacy policy and these terms of use. If you do not agree with the Hug privacy statement and these terms, please do not use our Site. We reserve the right, at our discretion, to change, add or remove portions of these terms of use at any time. Please check this page periodically for changes. Your continued use of the Hug Site following the posting of changes to these terms of use means you accept the revised terms of use of this Site.

Hug reserves the right to revise, withdraw or restrict access to the content of this Site in whole or in part at any time without prior notice.

Links to third-party Sites
Hug assumes no responsibility for material created or published by third parties on sites which are linked to or from the Site, or for third party products referred to in such sites. Hug has no control over and assumes no responsibility for any material created or published by third parties on non-hug sites which are linked to or from this Site and such links shall in no way imply that Hug endorses the Site or the products or services referred to in such sites.

Ordering Process
All orders should be processed from the designated Hug Innovations shopping portal.

Payment terms
Approval or disapproval of the order will be at sole discretion of Hug Innovations. The payments are supported through the indicated options in CCAvenue.

Order Confirmations
The order will be confirmed within 24 hours of the receipt of payment.

Delivery & Shipping policy

  1. Delivery will happen approximately within 5 weeks from date of confirmation.
  2. Order will be delivered to the shipping address as indicated by the buyer at the time of booking the order.
  3. Order will be dispatched through domestic courier services to the shipping address.

Cancellation & Refund policy

    1. No cancellation allowed after completion of payment process.
    2. Replacement is only available if the delivered product is damaged/defective or has a missing item or is different from what was ordered. In case of damaged piece received, buyer needs to provide the snapshot or video (not exceeding 1MB size) and share with us at within 24 hours of receiving the product. Refund is not allowed in such cases. In case of defective product please write us at explaining the defects. In either case shipment cost to return the product to seller should be borne by the buyer. Exceptions: [i] Return request is made outside the specified time frame, [ii] Product is damaged due to misuse.
    3. Damaged/defective items must be returned in the original condition they were received with all accompanying accessories.
    4. Replacement of product will be initiated when the return package is received and processed at our fulfilment centre. It typically takes 7-10 business days for the return to reach our fulfilment centre.

    1. Company will not be responsible for delay by service providers and for causes beyond its control. In-case the item has not reached the buyer within 60 days from the date of dispatching the order, the shipment will be considered as lost and the buyer will be eligible to get a refund or replacement based on email communication at In such cases company will initiate refunds Within 7 working days from the date of refund request either by online Payment or by Cheque.
    2. Any charges levied as tax is not eligible for refund.